Your Privacy Matters to Us
At TheBooknPlay.com, we are committed to protecting the personal information of our users and ensuring a safe digital environment for everyone who visits or books through our platform.
This policy explains what information we collect, how we use it, and the measures we take to keep it secure.
What Information Do We Collect?
When you use our site, we may collect:
- Personal Details: Name, email address, phone number (when registering or booking)
- Booking Data: Grounds booked, time slots, payment status, coupon usage
- Device Info: IP address, browser type, device type
- Usage Behavior: Pages visited, time spent, interaction with forms or links
We do not store payment card details. All financial transactions are handled by trusted third-party payment gateways like Razorpay, Paytm, etc.
How We Use Your Information
Your data helps us to:
- Process and confirm your bookings
- Send updates or reminders related to your bookings
- Recommend relevant grounds or offers
- Improve our platform’s design and performance
- Resolve issues or provide customer support
- Ensure safety, fraud detection, and legal compliance
Data Sharing & Disclosure
We do not sell or rent your data.
We only share your information with:
- Payment providers (to process transactions)
- Messaging partners (to send SMS/WhatsApp updates)
- Analytics tools (to understand how users interact with the platform)
Cookies
Our website uses cookies to:
- Maintain your login session
- Show personalized content
- Track usage for analytics (via tools like Google Analytics)
You can disable cookies in your browser settings, but some features may not work properly.
Security Practices
We use HTTPS encryption, firewalls, and server-level security to keep your data safe. Staff access to user data is strictly limited.
Your Rights
You have the right to:
- Request a copy of your data
- Update or delete your information
- Unsubscribe from marketing messages
To make a request, email us at info@thebooknplay.com